Returns & Cancellations
Our ultimate goal is for our clients to be satisfied with our products. We also know that sometimes mistakes happen and you need to return an item. If you’ve purchased a product directly through our website, you can return it to us for a full refund or exchange within 30 days of delivery. If you purchased your product somewhere else (like Amazon or eBay), please contact the seller directly to return your item.
For us to handle your return, please contact us with your order number and the reason you’d like to send your item back. If you’re returning your product because you’ve changed your mind, you need to make sure that it hasn’t been used and is still in its original packaging. Unfortunately, we can’t accept returns for any items which have been personalised, customised or modified specifically for you.
Once we’ve received your returned item, we’ll drop you an email to confirm the next steps. Our Customer Experience team will let you know when you should expect to receive your exchange or refund. The refund will normally take place within 14 business days after receipt and review from Phonecases3D.
Please note that we’re not able to cover any return shipping costs and the original shipping fees are non-refundable.
When you’re shipping your items back to us, the best idea is to choose a mailing option which gives you the option to track the package, as well as one that offers you compensation for loss of or damage to your parcel. If the package doesn’t reach us, we won’t be able to process your return, so it’s important that you make sure it stays safe in transit. Please wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products.
Phonecases3D (3D Production AB)
Contact email: firstname.lastname@example.org
Due to our products being branded and produced to order, once the order is confirmed it normally cannot be cancelled. Please email as soon as possible if you would like to cancel an order for whatever reason and we’ll try to help you in the best way we can. If we manage to prevent your order from being produced, we will cancel it and you’ll receive a full refund.